Processing Time: Orders are processed within 1–2 business days after payment confirmation. Please note that processing times may vary during holidays or peak shopping periods.
Shipping Methods: We offer multiple shipping options, including standard and express delivery. Shipping times vary based on your location, but most orders arrive within 3–7 business days.
Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Shipping Charges: Shipping costs are calculated at checkout based on the weight of your order and your delivery address. Free shipping may be available for qualifying orders above a specified amount.
International Shipping: We ship globally, but please be aware that customs duties and import taxes may apply depending on your country’s regulations. Customers are responsible for any additional charges.
Return Policy
Eligibility for Returns: We accept returns of unused and unopened RandM Tornado Vape products within 14 days of delivery. Items must be in their original packaging and in resalable condition.
Return Process:
Contact our customer service team to initiate a return.
Provide proof of purchase, such as your order number or receipt.
Once approved, ship the item back to the address provided by our team.
Refunds and Exchanges:
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Exchanges are subject to product availability.
Non-Returnable Items:
Used or opened vape products.
Items purchased during clearance or promotional sales.
Damaged or Defective Products: If your RandM Tornado Vape arrives damaged or defective, contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.
